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Sleepys-"The Mattress Professional" Complaint - Sleepy's - Customer Service and Return Policy
Sleepys-"The Mattress Professional" Complaint

Sleepys-"The Mattress Professional" Complaint


Sleepy's - Customer Service and Return Policy

I bought a mattress/boxspring, sheets, bedliner for almost $2000 on March 30, 2009. After it was delivered, I put the sheets on the bed. The sheets were too big for the mattress. I took the sheets back to Sleepys. Since they did not have sheets that would fit my mattress, I asked for my money back. The Sleepy's employee was very curt and rude. At age sixty, I should not have to put up with a employee that acts that way. I left the store very upset. I assumed that the matter would be taken care of since they had my sheets and all my contact information. Since I had not heard back from Sleepys and it is now May, I went to the store only to be told that I had to call Customer Service. I called customer service and was told customers can not return anything. I asked to talk to the customer services supervisor. I am waiting for a call now. NOTHING CAN BE TAKEN BACK AT ANY STORE. ANYONE THINKING OF BUYING AT SLEEPYS SHOULD RETHINK IT AND BUY ANYWHERE ELSE BUT SLEEPYS. CUSTOMERS BEWARE! Check out all the complaints on Sleepys online. I wish I would have done that. Hopefully this will keep someone else from buying from Sleepys and having a horrible experience also. I had planned on buying additional mattress for my extra bedrooms, but will definitely not be buying from Sleepys.

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Selmali08 says: (8 years ago)
SLEEPYS IS THE WORST COMPANY TO SHOP FROM. I just got off the phone with the nastiessssst supervisor ever, Karen (supposedly the onlyyyy Karen in the company therefore she refused to give me her last name). She was a disgusting person! My parents purchased a daybed from here and both my little brother and father fell off of it. It was purchased 21 days ago. The bottom piece slides away from the top piece and people can easily call between the crack of the two beds, which is what happened to my loved ones. I called and complained and stated that we were unhappy with the daybed and did not want it, they told me they do not return or exchange frames. I stated we did not want out money back, store credit would be fine, they refused. This isnt like a regular bed where there is no reason to complain, these are beds that slide together and apart however DANGEROUS. If something happens to anyone in my house because of this bed, I will take greater measures against Sleepys. What a rude company! Karen claimed "We are recording everything you say. First you said your brother fell last week now you are saying he fell last night!" Thats when I told her the reason why my father fell which I didn't want to say in the first place to not be inappropriate. What a nasty individual. Everyone told us to purchase from MACYS because they are more reliable and we didnt listen. They were right! SLEEPS IS AWFUL! DO NOT BUY ANYTHING FROM THIS COMPANY THAT MAY BE PAYING US MILLIONS IF ANYTHING HAPPENS TO ANY OF MY FAMILY MEMBERS!

CSable says: (8 years ago)
Thank you for sharing your concern(s). We welcome the opportunity to speak with you. Please reach out to me at csable@sleepys.com and include your invoice number and/or customer code and a telephone number with the best date and time to reach you.

Sleepys says: (10 years ago)
I would like to discuss this further with you, our customers are satisfaction is our highest priority. Please contact me at Glongmuir@sleepys.com

greg Longmuir

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